Call 1-800-ID-LEASE

When you call Idealease’s 24-Hour Roadside Assistance, you get fast, reliable service — guaranteed.

IdealNet 24/7 Roadside Assistance

Trained Idealease staff answers roadside assistance calls 24/7.
1-800-ID-LEASE helps drivers deal with breakdowns, lock-outs, emergency permit requirements, fuel or HAZMAT cleanups.
Our service network has more than 430 locations and over 34,000 truck stops, tire repair centers and service stations throughout the U.S., Canada and Mexico.

Idealnet: The Premier Emergency Breakdown Service

How do you keep your drivers and their vehicles safe on the road?

We are proud to support our customers with Idealnet, the commercial truck industry’s premier emergency and roadside assistance service from Idealease.

Idealease is focused on the success of our customers, and that means your drivers’ well-being and their loads are of paramount importance. When an emergency happens, we are dedicated to getting your driver and their truck back on the road as quickly as possible — so you can meet your deadlines and keep your business running smoothly.

Idealnet Benefits

• Customer Support Center staff with trained Idealease employees
• Idealnet “live voice” response — no waiting for phone prompts
• Improved driver and vehicle uptime
• Call recording, reporting and ongoing communication
• Multi-language capabilities
• Custom technology solutions such as OnCommand Connection Integration for eligible Idealease units

A Driver “Safety Net” for Emergency Breakdowns
Drivers face a myriad of challenges. If a vehicle breaks down or your driver needs assistance on the road, they can simply call our hotline. Their call is answered by a live Idealnet service coordinator. Service coordinators use the latest technology and communication systems to locate the closest service locations and technicians to address the truck’s service needs.

Our Service Coordinators’ Priorities:

1. Get your driver to safety.

   If your driver is in an unsafe situation, our service coordinators react immediately to get your driver to safety.

2. Get the vehicle to a qualified facility for repair.
   We will get your vehicle to a service facility as quickly as possible. The vast Idealnet service network includes 430 Idealease locations in addition to the International Dealership network, which gives Idealease an unparalleled advantage and commitment to the customer experience. Plus, Idealnet partners with more than 34,000 independent repair facilities.

3. Get the truck repaired and back on the road in the shortest time possible.